Terms and Conditions

General
These terms and conditions apply to all purchase orders submitted to Reflect Trends. We encourage you to read these terms and conditions carefully before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions before placing orders.

The whole content included in this site, is the property of Reflect Trends. The collection includes designs that are licensed to Reflect Trends. Copyright 2020, Reflect Trends, ALL RIGHTS RESERVED.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from this site to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the site, we will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the site, you will be given the opportunity to either purchase the item at the correct price, or cancel the order.

Prices
The prices in our site constitute the total price (including VAT), but do not include delivery costs or potential payment fees. Custom fees or other taxes and charges may be added to the purchase price. Discount codes are only valid once per person and purchased only within the stated period. It may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.

Payment
Payment is possible in the currencies set out in the site. Payment is currently made in Dollars for shipments to United States ($) and other non-European countries, Naira for shipments to Nigeria(N), and British Pounds for shipments to the UK (£). Payment can be carried out by credit cards, debit cards, or bank transfers.

Delivery
Reflect Trends accepts and processes the purchase orders in the same succession that they are submitted to the site. The time of delivery is the day that the item is available for collection. Normally, the time of delivery within Nigeria is 1-3 business days (Mon-Fri) after Reflect Trends has accepted
and confirmed your order. For international shipments, delivery times are normally 3-7 business days (Mon-Fri). All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.

Packages returned as undeliverable

If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.

Delay
If your order is delayed, you will receive a detailed message, including a new suggested time of delivery, at the latest within 20 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched, you will have to return the ordered items to receive repayment. We will pay the cost of the return.

Returns and Exchanges 
For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.
The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

Exchanges are free. We operate a same day return policy free of charge and 10-day return policy with shipping charges.

Damaged products
Reflect Trends ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available.

If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded.

You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us. We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by Reflect Trends, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If
you paid using your credit card, the amount will be repaid to the same card.

Colors 
We cannot guarantee that the colors appearing in the site reflect the clothes’ colors in reality. The colors can be reflected in different ways depending on your computer or phone screen, graphic card and the computer settings.